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CEM SaaS Service of
Insights and Experience

Help efficiently communicate with consumers and realize the digital transformation of insights and experience.
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In the new era of consumption, the stratification of consumption, and the fragmentation of needs and communication require direct communication with consumers in a more frequent and faster way.

Therefore, brands are in need of self-serving tools to understand the insights and experience of consumers.

Lower Budget

There are many materials to be evaluated and many experience scenarios to be researched.

Shorter Period

A shorter decision-making cycle requires faster response.

Lack of Professionals

More professional research capabilities and tools are needed for different scenarios.

The CEM SaaS service of insights and experience boosts efficient communication with consumers, and quickly realizes the digital transformation of insight and experience management

Efficient & Low-Cost
Carry out insight and experience research in an efficient, low-cost and frequent way to make decision-making more informed and implementation more accurate and efficient.
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Systematization of Professional Capabilities
Systematize the professional capabilities of enterprises in consumer insight and user experience management to facilitate easy application by non-professional researchers in different divisions.
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Full Utilization of Values of the Private Domain
Change the private domain from a selling place to a platform where consumers feel to be heard and are willing to establish connection with brands.
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Better Interactive Experience
Apply complete solutions including professional questionnaire, automatic data, analysis, and visualization in simple steps to have a better experience of “experience management”.
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Best Practice
Renowned Domestic Makeup Brand: Efficient and Frequent Communication with Members to Quickly Realize Digital Transformation of Insights

A renowned domestic makeup brand had to do a lot of consumer survey for the launch of new products before March 2021. However, traditional concept test and product testevaluation can not satisfy the product R&D in new consumption industry due to a long, slow and unprofessional process. Therefore, the brand is in need of a fast digital transformation of insights to have a more efficient and frequent decision-making.

For nearly a year, the brand has maintained highly frequent communication with members in the private domain by leveraging on the CEM SaaS platform of QuickDecision and involved fans into decision-making. By doing so, it has increased sales volume and the loyalty of fans, injecting constant vitality into the fast growth of business.

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