Coverage of All Clients’ Journey Scenario

Listen to every client’s voice in a real-time manner and find out corresponding plans to truly improve client experience and life cycle value.

More Friendly Client Experience

Personalized satisfaction/NPS interactive experience in line with brands’ characteristics.

Design interactive contents by combining with scenarios touch point in the private domain to better match scenarios and carry out friendly client communication.

Timely Finding of Key to Improve Experience

Depict an interactive and multidimensional journey map between enterprises and consumers.

Connect client profiles with behavior data to proactively warn and suggest further client care strategy.

Indicator system based on key scenarios of clients’ journey.

Information Sharing and Experience Improvement involving All Employees

Break information isolation, mobilize business units, and serve manufacturing units to co-create experience improvement strategies.

Front-line service personnel can obtain shared data to timely care clients with complaints.

Gain Deeper Insight in Clients and Accelerate the Development of Experience Optimization Strategies

ezTalk, an intelligent online FGD of QuickDecision, can carry out in-depth interviews with clients, and efficiently learn about the pain points and needs of key clients.